Frequently Asked Questions

Entering Quantities

All our products are based on bundle prices. When you enter the quantity, please enter the quantity per the number of bundles i.e. if you are wanting to order 500 locking struts, enter the quantity as 5 (5 bundles of 100), not 500.

Quote Lead Time

One of our Team members will aim to respond to you within 24 – 48hrs during business hours. If the quote is urgent, please call our office on (07) 3265 7188.

What is a keyline?

A keyline is a computer file which represents the outline shape of the required packaging. Click below to see our “keyline guide”.

I'm ready to send my design to you, what are your design requirements?

Press ready art requirements are set to ensure a timely and correct output of product which meets your expectations in many aspects such as size and colour. We predominantly use a PDF work-flow and as such would prefer all art to be submitted as a PDF and meeting the following criteria to be of a press-ready state.

• All art should be CMYK colour space plus pantone spot colours if used
• Art resolution must be at 300 DPI including any placed images in document
• Art must be correct size and trim box and trim marks should reflect this
• Art should be supplied as a PDF. We can also accept InDesign and Illustrator Packages and files (please note the following about links and fonts being supplied)
• All assets (fonts, links and database) used should be either embedded in the art or supplied with the art
• Art should have at least 3-5mm bleed on all cuts including die lines
• Die lines should be set to overprint and be made with a pantone spot named appropriately
• Art requiring glue tabs must have no ink and/or coatings in the tab or glue section
• Multi-page documents should be supplied as single pages and not as spreads for impositioning reasons
• Variable data should be supplied as one worksheet, with headers that match art

I am a trade printer, how do I provide printed stock to you?

The following document will detail what our specifications are and what we are able to work with when a client is supplying their own printed stock.

Custom Orders and Materials

All our stockline items come in the one type of material specified on the item. If you would like to get a specific material or printing done, please email [email protected] or use the online enquiry form with your request, and we will get back to you with a quotation.

What is a forme?

Cutting formes or die cut formes are metal formes used to score and shape paper or cardboard. To create a cutting forme we will use a laser to create the stencil (engrave) and then put in rules.

They can also be known as creasing formes however, they are essentially the same. The strips of the cutting forme are then bent into complicated shapes. Creasing rules, perforating rules and hole punches are also used to produce the cutting formes. This means that in one process a plain sheet can be cut and creased in several places using the cutting forme.

Delivery Time

Do you offer express shipping or only Australia Post Regular?

When your order is placed, we will deliver to you via the best option on the day as we use a variety of carriers to dispatch our orders. Our shipping prices are for standard delivery time only.

Tracking

Can I get a tracking number for the delivery of my order?

Once the order is dispatched, you will receive an email showing who the delivery was sent with, the tracking number, and a link to track the progress of your order.

Shipping Cost

Why can’t I see a shipping option when I view the cart?

To get your shipping cost, please click on 'Proceed to checkout' where you can enter your delivery details and the shipping cost will be populated for you.

Tax Invoice

Can I get a tax invoice for my order?

When you place the order, you will receive an email confirmation with a copy of the tax invoice attached for your records.