Pakko Refunds & Returns Policy

Australian Consumer Law – Your Rights

Under the ACL, you are entitled to a replacement, repair or refund if your goods are:

• Faulty or defective
• Significantly different from the description or sample shown
• Not fit for their intended purpose

Nothing in this policy limits or excludes your rights under the ACL.

Change of Mind Returns

We understand that sometimes you may change your mind. Where goods are not faulty, Pakko may, at our discretion, accept a return subject to the following conditions:

• Goods must be returned within 7 days of delivery
• Goods must be unused, in new condition, and in original packaging
• Goods must be returned at your cost, in a satisfactory and saleable condition

Refunds

• Refunds will be processed once the returned goods have been received and inspected by Pakko
• Refunds are issued to the original payment method only
• Shipping and delivery charges are non-refundable
• A $30 restocking/ administration fee will be deducted from the refund amount to cover processing costs

Exclusions

• Custom made to size or personalised printed packaging products cannot be refunded or returned
• Goods damaged by misuse, neglect, or incorrect storage are not eligible for refund

How to Return

1. Contact Pakko at [email protected] with your order number and reason for return

2. Our team will provide you with a return authorisation number and instructions

3. Goods must be returned to: