Refunds & Returns

At Pakko Packaging, we pride ourselves on the quality of our packaging solutions. If you’re not completely satisfied, we’re here to help.

1. Returns Eligibility

• Returns must be initiated within 30 days of delivery.
• Items must be unused, unassembled, and in original packaging.
• Proof of purchase (order number or receipt) is required.

2. How to Initiate a Return

1. Email our Returns Team at [email protected], including your order number and reason for return.
2. We’ll send you a Return Authorisation (RA) number and instructions within 2 business days.
3. Pack the item securely—RA number clearly marked on the box.
4. Ship to:
   Pakko Packaging Returns
   RA# _________
   123 Packaging Way
   Melbourne VIC 3000

3. Refunds & Exchanges

• Once we receive and inspect your return, we’ll notify you of approval and process your refund within 7 business days.
• Refunds are issued to the original payment method. Please note that shipping fees are non-refundable unless the return is due to our error.
• Exchanges are subject to stock availability; customers are responsible for any price differences.

4. Faulty or Damaged Items

If your item arrives faulty or damaged, please contact us within 7 days of receipt. We’ll cover return shipping and will either replace the item or issue a full refund.

5. Questions?

If you have any further questions about our refunds and returns policy, email us at [email protected] or call 1800 123 456.