Shipping Policy
Fast, reliable shipping across Australia—here’s everything you need to know about how and when your order will arrive.
1. Order Processing
- Orders are processed within 2 business days (Mon–Fri, excluding public holidays).
- Once shipped, you’ll receive an email with tracking information.
2. Domestic Shipping Rates & Times
| Method | Cost | Delivery Time |
|---|---|---|
| Standard (Australia Post) | $9.95 AUD | 3–7 business days |
| Express (Australia Post) | $19.95 AUD | 1–3 business days |
| Free Shipping on orders over $150 AUD | — | * Applies to Standard |
3. International Shipping
We currently ship internationally on request. Please email [email protected] with your destination and order details for a custom quote. Any duties, taxes or customs fees are the responsibility of the recipient.
4. Tracking & Delivery
- Tracking numbers emailed as soon as your order ships.
- Please allow up to 24 hours for tracking information to update.
- If you haven’t received your order within the expected timeframe, contact our team at [email protected].
5. Shipping Delays
Occasionally shipments may be delayed due to weather, carrier disruptions, or peak periods. We appreciate your patience and will keep you updated.
6. Questions?
For any shipping-related enquiries, please email [email protected] or call 1800 123 456.