Contact Us Today!

You can reach us via several convenient methods:

• Use the contact form on this page - just fill out your name, email, phone and a brief message and we'll respond promptly.
• Phone us at (07) 3265 7188 to speak with one of our packaging specialists.
• Email us at sales@pakko.com.au and we'll aim to reply within one business day.
• If you prefer a face-to-face discussion (by appointment), we're located at 70 Yarraman Place, Virginia QLD 4014.

The more context, the faster and more accurate our advice. Please include:

• A short description of your product and brand.
• Estimated order quantity (a ball-park figure is fine).
• Dimensions (L x W x H), material preferences and any printing/finishing ideas.
• Your target delivery timeframe and destination postcode.
• Any helpful files - dielines, artwork, sketches or photos.

This lets us prepare a tailored quote or next steps right away.

We aim to respond within one business day. Enquiries submitted after hours or on weekends are answered first thing the next business day. For urgent jobs, mention your deadline - we'll advise fast-track options where possible.

Yes. We provide no-obligation quotes once we have key details. We can also supply sample boxes or material swatches on request so you can check quality, print and finish before committing to a full run.

We support brands across eCommerce, retail gifting, food & beverage, health & beauty, automotive & industrial parts, and more. Whether you're a start-up or an established manufacturer, we tailor packaging to your scale, budget and logistics.

Typical lead time for custom printed packaging is around 12 working daysfrom final artwork approval. Timelines vary with complexity and volume. If you have a firm date, tell us - we'll confirm feasibility or offer alternatives.

Yes. Our packaging is designed, printed and manufactured in Australia using responsibly sourced materials. We can recommend recycled boards, minimal-ink options and other eco-friendly specs to align with your sustainability goals.

Absolutely. We produce custom dimensions and support a wide range of print methods and finishes (e.g., matte/gloss lamination, spot UV, foils). If you're unsure which combo suits your brand and budget, we'll recommend the most effective route.

Our process is straightforward:

1. We review your brief and follow up with any clarifying questions.
2. You receive a detailed quote with pricing and lead time.
3. After quote approval, you provide artwork (or we assist).
4. We commence production and keep you updated.
5. We arrange delivery and confirm once shipped.

Preferred formats are PDF, AI (Adobe Illustrator) or EPS. High-res PNG/JPG can work for simpler jobs. Please outline fonts, specify Pantone/CMYK colours, and include correct bleed/safe-zones. Need help? We can review and advise before print.

Yes. We offer short-run options (great for launches, subscriptions or limited editions) so you can test and scale. Tell us your ideal quantity and we'll recommend the most cost-effective approach.

We manufacture in Queensland and ship Australia-wide. Freight costs depend on volume and destination. If you need time-critical delivery, let us know and we'll coordinate the most reliable courier options for your deadline.

Quality matters. If you experience any defects or discrepancies, contact us immediately with photos and details. We'll assess quickly and arrange a fix or replacement as appropriate. For change requests after production starts, we'll do our best to help - note that changes may affect cost or timelines.

MOQs vary by product and print method. Digital print can accommodate lower quantities, while some finishes have higher MOQs. Share your target quantity and we'll advise the most suitable spec and pricing breakpoints.

Of course. Reach your account contact directly, email sales@pakko.com.au or call (07) 3265 7188 and ask for Customer Service / Order Support.

Our core operations are Australia-based. For international shipments, please enquire - we can discuss freight options, transit times and any export documentation you may require.

Explore guides, templates and tips in our Learning resources. If you're unsure where to start, send a sketch or photo with rough dimensions and we'll suggest a dieline and material to suit. Ask us for a template if you need one.

We pair local manufacturing with responsive support and transparent pricing. Expect reliable lead times, sustainable materials, meticulous quality control and practical design advice - from first concept through to final delivery.

Yes - visits are welcome by appointment at 70 Yarraman Place, Virginia QLD 4014. Seeing materials and finishes in person can help lock in final specs. Let us know a few times that suit you.

Ready to start? Submit the form with your dimensions, quantity and any artwork, or email sales@pakko.com.au. Even if you're at concept stage, we'll map out options, timelines and an upfront quote so you can plan with confidence.